Frequently Asked Questions
Some Frequently Asked Questions of the typical queries customers might have about Ilu Hub’s products, services, and policies.
1. What makes Ilu Hub's products unique?
Our products blend the purity of nature with scientific innovation. We meticulously curate our collection to include only products that meet our high standards for effectiveness, sustainability, and ethical production.
2. How do I choose the right products for my skin type?
You can filter our products by skin type and condition on our website. For personalized advice, feel free to contact us, and our skincare experts will be happy to assist you in selecting products that suit your unique skin needs.
3. Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. Look for products labeled as suitable for sensitive skin or reach out to us for recommendations tailored to your specific skin concerns.
4. Do you offer samples of your products?
We occasionally offer samples with purchases. Keep an eye on our website and subscribe to our newsletter for updates on sample availability and special offers.
5. Can I return a product if it doesn’t work for me?
We understand that skincare is personal. Please review our return policy on our website, which provides details on eligible returns and the process for returning products.
6. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order’s progress on our courier’s website.
7. Are your products environmentally friendly?
Environmental stewardship is at the heart of our philosophy. We strive to offer products that are not only effective but also environmentally friendly, with sustainable packaging and ethically sourced ingredients.
8. Do you test on animals?
Absolutely not. We are committed to cruelty-free beauty. None of our products are tested on animals, and we ensure our suppliers adhere to the same ethical standards.
9. How often should I change my skincare routine?
Skincare needs can change with seasons, age, and lifestyle factors. We recommend assessing your skin’s needs periodically and adjusting your routine accordingly. Our skincare experts can help guide you through any changes.
10. Do you offer gift cards?
Yes, we offer gift cards that can be purchased and redeemed. They’re a perfect way to share the gift of beauty and wellness with someone special.
